Shipping & Handling
Receiving Time = Processing Time + Shipping Time
WHAT IS THE PROCESSING TIME?
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. It normally takes 3-5 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-20 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*If you would like to cancel a back-ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours. We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.
SHIPPING TIME
A shipment takes 7-14 working days to arrive, please refer to the table below for various shipping times to international destinations.
| LOCATION | CONDITION | COST | DELIVERY TIME | SERVICE |
|---|---|---|---|---|
| US |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $5.99 $7.99 |
7-14 working days | Standard |
| CA |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $5.99 $7.99 |
7-14 working days | Standard |
| UK |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $5.99 $8.99 |
7-14 working days | Standard |
| AU |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $5.99 $8.99 |
7-14 working days | Standard |
| DE |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $6.99 $9.99 |
7-14 working days | Standard |
| NZ |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $5.99 $8.99 |
7-14 working days | Standard |
| FR |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $6.99 $9.99 |
7-14 working days | Standard |
| IT |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $6.99 $9.99 |
7-14 working days | Standard |
| ES |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $6.99 $9.99 |
7-14 working days | Standard |
| EU |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $6.99 $9.99 |
7-30 working days | Standard |
| Rest of World |
Above $69 $35 - $68.99 $0 - $34.99 |
Free $7.99 $10.99 |
10-40 working days | Standard |
*The estimated shipping time begins from the date of shipment, not the date of the order. Delays can occur beyond the expected delivery date due to incorrect addresses, customs processing, or other factors. Unpredictable weather or unexpected events might also impact delivery times.
*For Express Shipping: Possible tariffs and other possible related costs are borne by the customers.
ABOUT TAX
Taxes are included in the price if you are in the United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, New Zealand, Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. Kindly note that all packages are shipped from AnotherChill Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.