Description
Guarantee safe delivery of your package by protecting them against loss, damage, and delay.
- Delay: Claim for $5 in your local currency if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
Seel Buyer Protection (Shipping Protection) also includes carbon-neutral shipment within the recipient’s country.
Visit Seel Resolve Center to easily resolve your package issues if any of the above happens. For more information, see Learn more about Buyer Protection .
Please note:
Buyer Protection is a value-added service offered by Seel. Please do not purchase Buyer Protection as a stand-alone item. For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.
SHIPPING - RETURN POLICY
Shipping & Handling
RECEIVING TIME = PROCESSING TIME + SHIPPING TIME
Item(s) will be shipped within 3-5 business days of receiving full payment. Standard shipping usually takes 7-14 working days to arrive. Learn more...
30-Day Return Policy
If for any reason you are dissatisfied with any item(s), simply email us at service@anotherchill.com. You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers. Learn more...
CONTACT US
Phone: +1 985-297-5647
Monday to Friday 10:00am to 5:00pm( MDT)
Have a question, or want an update on your order? If you have any questions at all, feel free to reach out to us. Write to us at service@anotherchill.com. We are always happy to help!
We respond to most emails within a business day or two. But if you do not get a response from us, please check your spam bin!